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Booking & Rebooking
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General information on booking
How can I book?
What is the latest I can book?
How can I book additional services?
Do I need a visa to travel to any of your destinations?
Will I receive a ticket when booking a flight?
Is my booking transferable to another person?
What happens if I do not receive or have lost my booking confirmation or booking reference?
Can I reserve a seat when I book?
Do I have to confirm my flight reservation?
Low fares, special offers, taxes and charges
Which taxes and charges are levied?
How do I get to hear about your special offers?
How are fares made up?
How do I obtain a really low fare?
Data protection and technical questions
Is my credit card date secure when I book online?
What use is made of my personal data?
I cannot book flights.
Changing a booking and cancellation
Can I change the flight date and the name on the ticket?
Can I cancel my booking?
What can I do if I can’t take my flight?
What do I do if I require confirmation of the non-use of flights for insurance purposes?
Can it be cheaper to book a new flight rather than changing an existing booking?
Payment procedure
When will payments be deducted?
Are there any additional costs when I make a payment?
What are the different ways of paying?
What does “Payment Status: declined/pending” under “My Booking” mean?
Billing
How do I obtain an invoice?
Can billing addresses be changed retroactively?
Why is no VAT shown on the bill?
Can my bank details be corrected after I have received my confirmation?
Does the confirmation of booking/invoice entitle you to deduct input tax?
FlexPlus Fare
How can I book the FlexPlus fare?
What are the benefits of the FlexPlus fares?
How can I change a FlexPlus booking?
How can I cancel a FlexPlus booking?
On which routes is the FlexPlus fare available?
Blind Booking
How far in advance can I book a blind-booking flight?
How many people can I book a blind-booking flight for?
Can I change or cancel blind-booking flights?
Group bookings
How do I book for a group?
What is the maximum number of people I can book for online?
What are the general conditions for group bookings?
Contact the call centre by phoning:
+44 (0) 870 252 12 50
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